Yes! We have shipped our products to customers in over 100 countries. View international shipping rates for your country by adding products to your cart.
Note that Lumi is not responsible for paying import duties. Our prices do not include VAT, these taxes may be requested when the package enters your country. You can also buy our products from retail stores and online stores around the world.
Our products are 100% guaranteed for quality. We want you to be happy with your purchase. If you experience a product malfunction we will replace the defective part of your order. We do not issue refunds, but can replace product if you are not satisfied with your order.
Note: We cannot accept returns due to colors not turning out as imagined. Please recognize how difficult it is to properly communicate color over the computer screen!
You may be able to change your shipping selection if we receive your message prior to creating a shipping label. Contact us as soon as possible if you need to change anything about your order.
Please contact us, we'll do our best to help you track it down! Note that USPS First Class Mail does not provide tracking. Choose your shipping option accordingly.
If you are ordering internationally using USPS, the package will be transferred to your local postal service once it arrives in your country. Call your local post office with your tracking number if you haven't received the package within 10-14 business days. Unfortunately we will not be able to track your package once it leaves the USA.
Yes! Visit the Lumi Partners website to learn more about special pricing for professionals (artists, designers, print shops and manufacturers), educators (schools, summer camps and workshops) and retailers (physical and e-commerce worldwide).
Yes! We take the security of your personal information very seriously. We do not store any of your financial information. Your payment is processed through SSL via Paypal or our secure merchant services provider, Stripe.com. Your personal and financial information is safe when shopping with us.
We treat your name and email address with the same respect and privacy, we never share this information with any third parties. We will only contact or email you if it is regarding your order, or if you chose to sign up to our newsletter.